2023 Partners

Domestic & General (D&G) is Europe and Australia’s leading specialist provider of Extended Service Plans, keeping customer’s worlds’ running for over 100 years of excellent service.

D&G has been at the forefront of warranties as subscription services for nearly two decades; increasing the revenue, retention, and customer satisfaction of over 170 prominent partners in the retail, OEM and financial services sectors.

Our products are built with accessible, high-use claims features, offered throughout the customer ownership lifecycle; building long-term, loyal relationships between our clients’ and their customers.

Now in 1 in 3 homes in the United Kingdom and operating in 13 markets with 23 Million plans, D&G will enter the United States in 2021 to innovate and disrupt the warranty market, as it has done throughout Europe.

We are a specialist in a world of generalists. www.domesticandgeneral.com.

Imagine you had the data to make better warranty decisions. VectorSolv makes data actionable by leveraging disruptive technologies such as Artificial Intelligence (AI/ML) and the Internet-of-Things (IoT). Connectivity has opened the door to an array of new business models. Warranties need not be limited to 1- or 2-dimensionality like time and use; it can be multi-dimensional, customizable, and dynamic - warranty-by-design. Warranties and extended warranties can be use-based and performance-based. The entire warranty value proposition can be redefined.

Truepic develops the world’s most secure camera technology for mobile devices. Truepic is the pioneer of secure media provenance through its patented Controlled Capture technology, which empowers viewers to make better-informed decisions through high integrity photos and video verification. The Truepic team is dedicated to restoring trust in every pixel of consequence, with the goal of having a shared sense of visual reality across the internet.

Founded in 1932, Marcone Appliance Parts Company is the Largest Distributor of Appliance Parts in North America. Marcone is an authorized distributor for major brands such as Whirlpool, Electrolux, General Electric, Maytag, Bosch, Samsung, L-G and many more.

The combination of Marcone’s people, technology and vast footprint of 13 Regional Distribution Centers and over 100 counter locations enable same day shipping for orders received by 5:00 PM. By utilizing our proprietary Voice to Pick system affectionately called Marci”, it takes less than 30 seconds from a customer placing an order on any of our channels to it being visible to pick at the warehouses.

Marcone’s B2B portal is actively used by 27,000 + Servicers every day. 95%+ of all our orders come via electronic mechanisms through placing orders on MyMarcone or any of our web properties and Web Services.

Marcone provides value added service to third party service contractors, their technicians and staff by promoting hands-on and virtual training as well as knowledge-sharing between service technicians, business owners, and manufacturers via Marcone Servicers Association (MSA).

With the addition of HVAC and Plumbing in early 2022, as well as the more recent addition of Commercial Appliances and Pools and Spas, Marcone has dramatically expanded its services in the home and commercial space.

To learn more, contact Kippy MacNulty [email protected] or visit us at: www.Marcone.com and www.MSAWorld.com

Aquant's service intelligence platform gives service leaders, reps, and teams the most vital information they need for every situation, so they eliminate escalations, solve every service problem and make service feel like magic.

Ironwood Warranty Group provides comprehensive support enabling our to insure and administer a service program tailored to their customers’ needs.

Registria helps brands deliver exceptional ownership experiences to their customers. Our award-winning technology delivers highly personalized experiences across the product ownership lifecycle by identifying and onboarding product owners, creating sales and engagement channels and giving owners the information, care and support they desire. Over 300 brands across a range of industries have selected and Registria to create profitable customer relationships for sustainable growth.

HomeX is a provider of AI and AR-powered remote diagnostic technology solutions, including both software and live service, enabling efficient collaboration between warranty organizations, service providers and residents to diagnose and resolve home maintenance issues. HomeX offers the first comprehensive platform, purpose-built for home services, that combines visual assistance, machine intelligence, and access to expert labor. Key benefits for warranty organizations include enhanced customer experience, reduced truck rolls, improved efficiency and service network relations, and reduced loss ratios and cycle time. To learn more and book a demo, please visit us at www.homex.com.

Locke Lord’s insurance and reinsurance practice advises insurance industry clients across a broad spectrum, including in insurance and reinsurance regulation, blockchain, electronic commerce, payment systems, fund formation, private equity and venture capital, data privacy and security, intellectual property protection, artificial intelligence and other technologies. We couple our 100-plus years of experience serving insurance clients around the United States and the world with representation of companies with cutting edge, technological innovation that are revolutionizing the industry.

Bruviti uses artificial intelligence to implement machine-learning algorithms that empower support and service teams with tools to deliver better customer engagement. When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-enhanced self-service and remote-repair capabilities. For more information, visit bruviti.com.

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