The 6th Annual
Financial and Operational Performance Initiatives for

Warranty & Service Contract Innovations

Improve Margins, Strengthen Risk-adjusted Returns &
Build Sustainable Revenue with AI & Data-driven Operations

April 6-8, 2027
Nashville, Tennessee

About The Event

As claims costs rise, margins tighten, technology accelerates and customer expectations evolve, extended warranty and service contract organizations face increasing pressure to operate more efficiently, protect profitability and identify new opportunities for growth. Evolving legal and regulatory requirements add another layer of complexity, making proactive compliance and effective risk management essential to protecting business performance and sustaining growth. The 6th Annual Financial and Operational Innovations in Warranty & Service Contracts brings together senior executives from OEMs, retailers, TPAs, insurers, reinsurers, warranty providers and service networks to explore practical strategies for improving financial and operational performance. Discover how industry leaders are deploying AI, rethinking pricing and underwriting, optimizing claims management, improving customer experience, navigating regulatory challenges and building more profitable, compliant and resilient warranty programs. Go beyond theory with real-world case studies, actionable insights, expert perspectives and interactive discussions designed to help you achieve measurable results.

WHO SHOULD ATTEND


Warranty, Extended Warranty & Service Contract Leaders & Decision Makers from:

  • OEMs
  • Retailers
  • Dealers
  • Agents
  • TPAs
  • Insurance Companies
  • Reinsurance Companies
  • Solution Providers
  • Consultants
  • Law Firms
  • Actuarial Firms
  • Technology Providers


From the following industries:

  • Vehicle
  • Home
  • Appliance
  • Mobile
  • Electronics
  • Furniture
  • Jewelry
  • Energy
  • Other special markets


Involved in the following Job Functions:

  • Product Development
  • Sales/Business Development
  • Claims
  • Administration
  • Marketing
  • Distribution
  • Aftermarket
  • Field Service
  • Client Relationship Management
  • Technology
  • Data
  • IoT
  • AI/NLP
  • Legal
  • Actuarial
  • Revenue
  • International
  • Risk Management
  • Customer Service
  • Finance
  • Principal/Owner
  • C-Suite
WHAT YOU WILL LEARN


  • Protect Profitability & Strengthen Margins: Control rising claims costs, manage repair inflation and improve financial performance without sacrificing competitiveness.
  • Optimize Pricing, Underwriting & Risk Selection: Leverage AI, predictive analytics and claims intelligence to improve pricing accuracy, reduce risk and maximize portfolio profitability.
  • Create New Revenue Streams & Accelerate Growth: Develop innovative warranty products, increase attachment rates and maximize customer lifetime value.
  • Put AI to Work Where It Delivers the Greatest ROI: Identify high-value applications, overcome implementation challenges and translate technology investments into measurable business results.
  • Scale Operations Without Increasing Headcount: Automate claims adjudication, accounting, contractor payments and administrative workflows to improve productivity and reduce operating costs.
  • Transform Claims Management & Reduce Leakage: Accelerate claims processing, improve triage and approvals, control claim severity and eliminate costly inefficiencies.
  • Strengthen Insurance & Reinsurance Performance: Evaluate alternative risk structures, optimize program economics and maximize the financial benefits of your insurance and reinsurance arrangements.
  • Improve Reserving Accuracy & Portfolio Risk Management: Anticipate loss-ratio deterioration, forecast claims trends and strengthen financial reporting through actionable data intelligence.
  • Turn Customer Experience into a Profit Driver: Transform feedback into action, improve service interactions, increase retention and strengthen customer loyalty while reducing costs.
  • Balance AI Automation with the Human Touch: Deploy intelligent self-service, automated workflows and customer-facing technology without compromising trust, satisfaction or service quality.
  • Break Down Data Silos & Connect the Warranty Ecosystem: Improve collaboration, information sharing and operational coordination across OEMs, retailers, TPAs, insurers and service providers.
  • Optimize Distribution Economics & Increase Sales: Improve point-of-sale conversion, strengthen channel partnerships, optimize commissions and expand digital and embedded distribution.
  • Navigate Evolving Legal & Regulatory Requirements: Stay ahead of legislative developments, privacy litigation, AdTech exposure and emerging AI-related compliance risks.

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