Integrating data & harnessing the latest technology innovations across the warranty, extended warranty & service contract ecosystem is possibly the number one challenge – and competitive opportunity -- facing the industry today. From Customer Service, Marketing and Sales, to Claims, Operations, Field Service, Underwriting & Risk Management, the market is racing to keep up with evolving product technology and acquiring, analyzing and actioning data from multiple sources. Join us at Global Warranty & Service Contract Innovations where you will hear from top industry leaders how to optimize costs, enhance the customer experience and drive sales through data integration and technology applications. Here are just a few session highlights:


  • OEM Exclusive Panel: Build A Seamless Ecosystem Across the Global Warranty, Extended Warranty & Service Contract Businesses
  • Electrification & the Green Future of the Global Warranty, Extended Warranty & Service Contract Industry

...
    Enhancing the Customer Experience – Harness the Power of Data & Tech

  • Panel Discussion: The Connected Customer: Evolving Warranty & Service Contract Pricing, Service And Support
  • Create a Seamless Customer Experience
  • Build Customer Awareness: Provide Critical Customer Touch Points for the Full Life of the Product
  • Add Services to Your Warranty & Service Contract Programs, Including Maintenance, Monitoring, Service-On-Demand
  • Support OEMs, Dealers & Consumers as Product Technology Evolves

  • Marketing & Sales – Tools & Tech to Expand Market Share & Drive Sales

  • Integrate Sales Incentives, Dealer Compensation, Finance & Administration Across the OEM
  • Sell Product Coverage for On-Line Sales – Point-of-Sale Strategies to Boost Attachment Rates
  • Develop New Products Based on the Needs Of New Customers – Collecting, Interpreting/Analyzing Data
  • Launch Successful Subscription Service Contract Models
  • Combat App Fatigue – New Ways to Get Data from Customers
  • Harness Social Media to Boost Sales – What’s Working?
  • Improve Cost of Acquisition – Get More Accurate Marketing ROI Data

  • Data, Analytics & Advanced Technology – Business Strategies to Boost Your Bottom Line

  • Capitalize on IoT, NLP And AI
  • Integrate Factory Warranty Data With Extended Warranty & Service Contract Data
  • Buy vs. Build: In-House or Outsource Warranty Systems & Administration
  • Integrate Platforms Across the OEM Ecosystem – How Can Systems “Talk” to Each Other?
  • Trends in 10: Data & Technology Business Strategies

  • Service & Support – Streamlining & Automating Operations

  • Case Study: Policy Administration & Automation
  • Empower & Train Field Support to Sell Product Coverage
  • Streamline Claims Automation & Administration
  • Harness Telemetry/Telematics for Preventative Maintenance – Gather Customer Data at the Right Time for Predictive Maintenance
  • Mobile Servicing – Bring Service to the Customer
  • Explore Remote Real-time Service Delivery

  • Underwriting & Risk Management – Understand the Risk/Rewards

  • Accurately Estimate Loss Patterns for New Products/New Product Categories
  • Cost-effectively Add a New Insurance Company to an Existing Platform
  • Build Flexible Systems for Spot Insurance Policy Delivery & Premium Collection
  • Move from One-size-fits -all to Customized Insurance Solutions
  • Explore Risk/Reward to Fully Understand Reinsurance

  • Legal Regulatory Spotlights

  • Panel Discussion: Ensuring Compliance With Data Privacy Ethics, Rules & Regulations
  • Regulatory Update: State By State Focus On Compliance
  • Commercial (B2B) Extended Warranties & Service Contracts

  • Plus:
    Industry News Flash Coverage by Warranty Week Back by Popular Demand

And much more! Stay tuned for more details on speakers and agenda development. If you are interested in speaking, please contact me at [email protected] For sponsorship information, please contact Aron Barkan at [email protected] or call 561-674-0082.


RAVE REVIEWS FROM
Past Delegates!
2022 Preliminary Distinguished Speakers
Pentair

Darius Bullock

Services Business Development Director
Centricity

Aaron Feinberg

Vice President of Operations
SAS

David Froning

Portfolio Manager of IOT Solutions
Hyundai Capital America

Erick Gonzalez

Director, Strategy and Sales Planning
New Leaf Service Contracts, Inc

Sean M. Hicks

CEO & Co-Founder
GE Appliances

Eric Johnson

Director, Advanced Service Operation
Meenan P.A.

Aaron Lunt

Insurance Regulatory & Government Relations Consultant
Toyota Financial Services | Lexus Financial Services

Jessi Miller

Group Manager, VPP Sales Excellence & Technology
Beecher Carlson

Gregory Myers

Executive Managing Director
Centricity

Chris Penn

Vice President, Client Services
Deere & Company

Kolby Rath

Manager, Aftermarket Portfolio
Beecher Carlson

Jeremy Richardson

Senior Vice President, Actuary
Armadillo

Matan Slagter

Chief Executive Officer
Caterpillar Financial Aftermarket Solutions

Alex Tumanov

Distribution Manager, Energy & Transportation
Frontdoor Home

Brett Worthington

Senior Vice President, Business Development
2022 Partners
Educational Underwriter
  • Data & Technology Business Strategies to Transform Product Development, Marketing/Sales, Customer Service & Support Optimizing Cost, Enhancing Customer Service, Driving Sales
Supporting Organizations
  • Data & Technology Business Strategies to Transform Product Development, Marketing/Sales, Customer Service & Support Optimizing Cost, Enhancing Customer Service, Driving Sales
Attendees from Past SSN Warranty Events:
list

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