Home - Global Warranty & Service Contract Innovations - April 18-19, 2023 <br> San Diego, California

Integrating data & harnessing the latest technology innovations across the warranty, extended warranty & service contract ecosystem is possibly the number one challenge – and competitive opportunity -- facing the industry today. From Customer Service, Marketing and Sales, to Claims, Operations, Field Service, Underwriting & Risk Management, the market is racing to keep up with evolving product technology and acquiring, analyzing and actioning data from multiple sources. Join us at Global Warranty & Service Contract Innovations where you will hear from top industry leaders how to optimize costs, enhance the customer experience and drive sales through data integration and technology applications. Here are just a few session highlights:

OEM Exclusive Panel: Build A Seamless Ecosystem Across the Global Warranty, Extended Warranty & Service Contract Businesses

Electrification & the Green Future of the Global Warranty, Extended Warranty & Service Contract Industry

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Enhancing the Customer Experience – Harness the Power of Data & Tech

Panel Discussion: The Connected Customer: Evolving Warranty & Service Contract Pricing, Service And Support

Create a Seamless Customer Experience

Build Customer Awareness: Provide Critical Customer Touch Points for the Full Life of the Product

Add Services to Your Warranty & Service Contract Programs, Including Maintenance, Monitoring, Service-On-Demand

Support OEMs, Dealers & Consumers as Product Technology Evolves

Marketing & Sales – Tools & Tech to Expand Market Share & Drive Sales

Integrate Sales Incentives, Dealer Compensation, Finance & Administration Across the OEM

Sell Product Coverage for On-Line Sales – Point-of-Sale Strategies to Boost Attachment Rates

Develop New Products Based on the Needs Of New Customers – Collecting, Interpreting/Analyzing Data

Launch Successful Subscription Service Contract Models

Combat App Fatigue – New Ways to Get Data from Customers

Harness Social Media to Boost Sales – What’s Working?

Improve Cost of Acquisition – Get More Accurate Marketing ROI Data

Data, Analytics & Advanced Technology – Business Strategies to Boost Your Bottom Line

Capitalize on IoT, NLP And AI

Integrate Factory Warranty Data With Extended Warranty & Service Contract Data

Buy vs. Build: In-House or Outsource Warranty Systems & Administration

Integrate Platforms Across the OEM Ecosystem – How Can Systems “Talk” to Each Other?

Trends in 10: Data & Technology Business Strategies

Service & Support – Streamlining & Automating Operations

Case Study: Policy Administration & Automation

Empower & Train Field Support to Sell Product Coverage

Streamline Claims Automation & Administration

Harness Telemetry/Telematics for Preventative Maintenance – Gather Customer Data at the Right Time for Predictive Maintenance

Mobile Servicing – Bring Service to the Customer

Explore Remote Real-time Service Delivery

Underwriting & Risk Management – Understand the Risk/Rewards

Accurately Estimate Loss Patterns for New Products/New Product Categories

Cost-effectively Add a New Insurance Company to an Existing Platform

Build Flexible Systems for Spot Insurance Policy Delivery & Premium Collection

Move from One-size-fits -all to Customized Insurance Solutions

Explore Risk/Reward to Fully Understand Reinsurance

Legal Regulatory Spotlights

Panel Discussion: Ensuring Compliance With Data Privacy Ethics, Rules & Regulations

Regulatory Update: State By State Focus On Compliance

Commercial (B2B) Extended Warranties & Service Contracts

Plus:
Industry News Flash Coverage by Warranty Week Back by Popular Demand

And much more! Stay tuned for more details on speakers and agenda development. If you are interested in speaking, please contact me at [email protected] For sponsorship information, please contact Aron Barkan at [email protected] or call 561-674-0082.

2022 Preliminary Distinguished Speakers

WARRANTY WEEK

Eric Arnum
Editor

Pentair

Darius Bullock
Services Business Development Director

Locke Lord LLP

Brian T. Casey
Esq., Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group

AIG

Christopher Costin
Senior Director, Global Business Development

Ferguson

Tracey Eppes
National True Blue Program Manager

Centricity

Aaron Feinberg
Vice President of Operations

SAS

David Froning
Portfolio Manager of IOT Solutions

Hyundai Capital America

Erick Gonzalez
Director, Strategy and Sales Planning

Tavant

Samantha Horton
Sr. Business Analyst

GE Appliances

Eric Johnson
Program Director - Zero Distance

Aquant

Sidney Lara
Industry Principal

Meenan P.A.

Aaron Lunt
Insurance Regulatory & Government Relations Consultant

New Leaf Service Contracts, Inc

Kharl Mena
Vice President of Business Development & Client Services

Hornbeam Insurance Company

Julie Messer
Sr. Vice President

Toyota Financial Services | Lexus Financial Services

Jessi Miller
Group Manager, VPP Sales Excellence & Technology

Beecher Carlson

Gregory Myers
Executive Managing Director

puls.com

Gabi Peles
CEO

Centricity

Chris Penn
Vice President, Client Services

Tavant

Roshan Pinto
VP Manufacturing

Deere & Company

Kolby Rath
Manager, Aftermarket Portfolio

Clyde

Ben Rayas
Director, Program Management

Beecher Carlson

Jeremy Richardson
Senior Vice President, Actuary

Armadillo

Matan Slagter
Chief Executive Officer

Truepic

Craig Stack
Co-Founder & President

Caterpillar Financial Aftermarket Solutions

Alex Tumanov
Distribution Manager, Energy & Transportation

National Service Alliance

Randy Whitehead
President

Frost Brown Todd LLC

Jesse D. Wilson
Partner

Thermo King

Jaimie Wolfert
Claims Management, Manager

Frontdoor Home

Brett Worthington
Senior Vice President, Business Development

Domestic and General

Kyle Yount
Director of Business Development

RAVE REVIEWS FROM
Past Delegates!

"The Warranty Innovations conference was the perfect forum to learn what industry leaders are doing to provide value in this space to a wide variety of verticals. This was especially helpful to us."

Rehrig Pacific

"The event draws a large audience of key industry leaders, movers & shakers."

America’s Preferred Home Warranty

"So many industry experts in one place. Well run, stayed on track."

Domestic & General

"It was great!! Regulatory updates; Warranty Week updates."

Lexington National Insurance Corporation

"Broad range of topics/speakers."

Allied Solutions

"Very well organized. On schedule and very smooth."

SAS

"I enjoyed the smaller breakout sessions. It helped in a.) meeting other people in smaller setting and b.) asking more in-depth questions."

CSG

"The presentations were good. The networking breaks were beneficial."

AIG Warranty

"Good topics. Seeing people in person."

Extend

"Very informative. First time attending. Will be back."

Procarma

"I’m new to the industry, so this conference offered a quick course on issues and solutions in warranty. I learned a lot of industry innovations and new solutions."

Centricity

"I enjoyed the following: Sessions were relevant and engaging; Networking; Diversity of presenters."

Clyde

"Sharing of industry trends and learnings. Hearing what others are struggling with and how they are trying to solve."

Microsoft

"(I liked) The attendees. The city/location. The format."

Hornbeam

"Interesting presentations by newcomers/start ups/disruptors that are bringing innovation to the industry."

Extended Warranty & Service Contract Consulting

"So many industry experts in one place. Well run, stayed on track."

Domestic & General

"Great panels; good topics; updates from Warranty Week; excellent organization great facilities; good food choices!"

Safe-Guard Products

"Great balance of topics and variety of presenters. Good opportunity to network and see partners in person…"

Automotive Product Consultants

"Broad perspective across many industries. Ability to network. Location."

Hyundai Capital America

"Variety of industries represented. News Flashes."

American Fuji Seal

"Meeting others in the industry"

Zurich

"Ability to network in person. Good content that was thought provoking."

AIG

"The quality and subject matter expertise of the speakers/panelists provides great value and increased learnings for program improvement."

Trimble

"As a relative outsider to the industry, the conference provided great information about the changes and concerns that can help me provide support to our warranty division."

Risk Strategies

"(I liked) “Attendee community fellowship, roundtables, topics."

The Best Claims Solutions

"Right amount of time for each presentation. Relevant topics to auto industry."

Toyota Financial Services

2022 Partners

Premier Sponsor

Educational Underwriter

Supporting Organizations

Media Partners

Attendees from Past SSN Warranty Events:

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